CLE woman shares rental car nightmare after returned car turns up missing


CLEVELAND — Sharon McCue of Cleveland lived through what she called a rental vehicle nightmare, after the automobile she returned turned up lacking for extra than a month leaving her with thousands in unforeseen charges.

McCue told Information 5 she rented a 2021 Toyota Camry from the Spending plan Hire-a-Car or truck site near Hopkins Intercontinental Airport on March 12 due to the fact her automobile broke down and she essential to get to operate. She confirmed Information 5 documentation that she returned the automobile to the same rental area on March 18.

But McCue explained a month-and-a-50 % later she acquired a qualified letter from Spending plan decline avoidance claiming she when yet again rented the $25,000 car a day later and that the car or truck had not been returned and was missing. She stated Spending budget reduction avoidance also identified as her several times, remaining voicemail messages, and told her the auto was missing.

“This was a awful, horrible encounter and it’s getting even worse by the working day,” explained McCue. “It is turning out to be a nightmare.”

“I truly missed a pair days of perform heading down to the Cleveland Hopkins Airport seeking to take care of this subject. I kept obtaining cell phone calls, I get text messages, I get a qualified letter in the mail, threatening me with reporting the car or truck stolen. They want to know what I did with it.”

McCue recalled the steps vital to return it, as she did so on the 18.

“I experienced the automobile up until eventually the 18th, returned it early, and did the very same process as much as returning it. In essence the exact place that I picked the car or truck up for, there was a gentleman there when I was exiting the vehicle, I experienced the critical in my hand. He told me to place the essential back again in the ignition. I went in there, I was offered the paperwork and she informed me I would get an e-receipt, which I did get.”

To make issues even worse, McCue documented Finances then rang-up more than $5,000 in expenses on her debit card for rental time on the motor vehicle she never made use of, and informed Information 5 she was hardly ever presented any monthly bill on the costs.

“I received practically nothing, no sort of billing, no type of itemization for what these expenses are for,” claimed McCue. “You could not even envision, this incident it is making me unwell, I imply it’s creating me bodily sick.”

McCue reported she named Spending plan various situations to resolve the issue but with no results.

News 5 contacted Spending plan Rent-a-Automobile Headquarters and it quickly responded and issued the subsequent statement:

“Adhering to an preliminary evaluate of events, we have apologized and refunded Mrs. McCue the added charges. We are carrying out more inside investigations to guarantee this isn’t going to take place once again.”

Ericka Dilworth, Cleveland BBB Director of Operations, instructed News 5 that shoppers want to choose safety measures when renting a automobile.

“You have to have to make confident when you are walking around that car that you take note nearly anything that you may possibly see,” stated Dilworth. “Take photographs, make absolutely sure it’s famous on the agreement, you have to address all your bases.”

Dilworth suggests covering just about every small element, down the gas tank.

“You need to have to make guaranteed that the mileage is what it states it is, the stage of gas is where it states it is, and just about every small small ding that could be likely on in that car or truck,” explained Dilworth.

She also implies trying to keep a paper trail of all files through the return course of action.

“When you return the car or truck, make guaranteed you happen to be not returning it to some relaxed person hanging exterior of the area. Make certain you get a receipt, you know I dropped the auto off on this kind of and these a date, you know, you have a signature, they have a signature.”

Meanwhile, McCue has a closing warning if you are leasing a vehicle working with your credit or debit card.

“I would definitely very urge persons to absolutely set an warn with their credit card firm or their debit card if you’re receiving a rental automobile,” mentioned McCue.

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